Temperature:
Termeni si conditii
Dear Guests,
Our desire is for you to have the very best experience of Cautis and our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.
Arrival and Departure
Check-in time is from 2.00 pm
Check-out time is prior to 11.00 am
Early check-in or late check-out is available and rates are available on request. The hotel’s gate and the reception desk close at 11.30 pm. We would appreciate your advising us if you expect to arrive after 6.00 pm at the time of reservation or by calling us in advance at (0040) 0244/307.800
Children
There is no additional room charge for children under the age of 6 when sharing their parents accommodation room. A baby cot is available upon request at the reservation.
Restaurant and Bar Operating Hours
Light snacks are available on request throughout the day and:
• Breakfast is available from 7.30 to 10.30 am each day
• Lunch is available from 12.30 until 2.30 pm
• Dinner is available from 7.30 to 9.00 pm
• Room Service is available on request, during the Restaurant program.
Swimming Pool
The swimming pool and SPA areas are available for all hotel’s guests and is open for swimming between 9.00 am and 7.00 pm – children must be supervised at all times by their parents. Safety jackets are available at the reception desk.
Accepted Payment Methods
We accept MasterCard and Visa as well as cash and wire transfer.
Booking
To confirm your booking you will need to provide your credit card number with its expiry date and the three last digits on the card’s back (Visa or MasterCard). We keep the right to charge as a deposit the following:
• one night of the price of the room if the booking is for 1 to 3 nights
• two nights of the price of the room if the booking is for 4 to 6 nights
• three nights of the price of the room if the booking is for more than 6 nights
Cancellation
Any cancellation notification shall be written.
If the cancellation is notified less than ten (10) days (before 12:00 pm local time) before the planned arrival date, or in case of no show, we will keep the deposit mentioned above in the paragraph “Booking”. No penalty will be due if the cancellation is notified more than ten (10) days in advance.
Concerning bookings for five rooms or more, the cancellation shall be notified more than twenty (20) days (before 12:00 pm local time) before the planned arrival date, or in case of no show we will keep the deposit mentioned above in the paragraph “Booking”. No penalty will be due if the cancellation is notified more than twenty (20) days in advance.
Shortened Stay
Within the cancellation period or after check-in, should you shorten your stay, you will be charged a minimum of one night’s accommodation or 50.0% of the accommodation or package value of the balance of your stay.
Rates and Minimum Length of Stay Requirements
Our rates vary by room type, availability, day of the week and season; weekends and Summer dates are always in high demand. During periods of high demand and for certain packages we may apply a requirement for a Minimum Length of Stay of at least two nights.
Gratuities and Service Charges
Tips and gratuities to our team members are at our guests discretion and we do not apply any compulsory service charges
Smoking
Here at Hotel Cautis we do not permit smoking within our guest rooms or within enclosed public areas; there are special places and ample terraces and outdoor areas throughout the property. A sanitisation fee of one additional night’s accommodation or package fee will be charged where smoking occurs within a guest room
Parking and Vehicles
Parking is available on site and is free of charge. Whilst every care is taken, we accept no responsibility for any theft or damages to vehicles that may occur while moving or parked on our premises
Small Pets and Dogs
At Cautis Hotel pets are allowed in special places, near the hotel - please ask at the reception for fees.
Special Assistance
We aim to do our best to accommodate guests with a disability. Most common areas of the hotel are also accessible by wheelchair. Should you require special assistance of any kind, please let us know in advance so that we can assure that your visit is hassle-free and memorable.
Communications and Privacy
If you contact us by email, fax, standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission. Any communication that we may send you will include the opportunity for you to unsubscribe.
Additional Guests
Unless otherwise specified all accommodation and packages rates quoted are based on double occupancy. Please see our Reservations page for current rates for additional guests.
Group Bookings
If guests requiring five or more rooms are travelling together we request notification in advance so that we can assist our guests to check-in in the best possible manner. We like to personally welcome all group members and to provide the utmost and friendly and personal service. We welcome the opportunity to assist your party with advice on local activities, events and entertainment, special experiences and even airport transfers.
Environmental Policy
We constantly challenge ourselves to provide the right environment for our guests and team members through the promotion of environmental awareness. We train our team members to incorporate good environmental practice in all aspects by periodically reviewing our practices, procedures and objectives.
Disputes and Claims
Any controversy, dispute or claim arising out of or in connection with these hotel policies shall come under the jurisdiction of most competent courts of Bucharest.
Changes to Hotel Policies
These Hotel Policies are subject to change without notice – latest update 14th of January 2010.
